1. What currency are the prices displayed on the site?
All prices are listed in United States Dollars (USD).
2. When will my order be shipped after placing it?
We strive to process and ship orders promptly. Please allow 3-5 business days for production before your order is shipped out. On average, shipping times range from 5-7 days. Tracking numbers will be provided on the same day your order has been shipped. If you do not receive a tracking number within 2 business days, please contact us at info@goldbannerbeautyproducts.com.
3. Can I return my order if I am not satisfied with it? What if there is an issue with the product?
We offer a 100% money-back guarantee if the product is defective or damaged only. You have 30 days from the date of purchase to return the product for a full refund. Please note that you are responsible for the return shipping costs. Once we receive the returned product, we will issue a full refund of the original purchase amount. Please ensure that your return package includes your name and order number for efficient processing.
4. Do you offer international shipping?
Yes, we offer international shipping. Please note that international shipping times may vary depending on the destination country's customs and postal service.
5. Are your products cruelty-free and vegan?
Yes, all our products are cruelty-free and vegan. We are committed to providing high-quality hair care products that are not tested on animals.
6. How can I track my order?
Once your order has been shipped, a tracking number will be provided to you via email. You can use this tracking number to monitor the status of your delivery.
7. Do you offer gift wrapping services?
No, we do not offer gift wrapping services currently.
8. Can I change or cancel my order after it has been placed?
If you need to make changes to or cancel your order, please contact us immediately at info@goldbannerbeautyproducts.com. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes may not be possible.
9. Are your products suitable for all hair types?
Our products are formulated to cater to a wide range of hair types and textures. Whether you have curly, straight, wavy, or coily hair, our products are designed to provide nourishment and care for your specific hair needs.
10. Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for businesses or individuals looking to buy our products in larger quantities. For inquiries regarding wholesale pricing and ordering, please reach out to us at info@goldbannerbeautyproducts.com