1. What currency are your prices in?

All prices on our site are displayed in United States Dollars (USD).

2. When will my order ship?

Please allow 3-5 business days for production and processing before your order ships out. Once shipped, the average delivery time is 5-7 days.

3. How can I track my order?

A tracking number will be provided to you on the same day your order ships. If you haven't received a tracking number within 2 business days, please contact us at info@goldbannerbeauty.com.

4. Do you ship internationally?

Yes, we offer international shipping. Please be aware that international delivery times may vary due to the destination country's customs and postal service procedures.

5. What is your return policy if an item is damaged or defective?

We offer a 100% money-back guarantee only if the product is defective or damaged. You have 30 days from the date of purchase to return the item for a full refund.

6. Who pays for return shipping?

The customer is responsible for all return shipping costs.

7. How do I initiate a return?

To ensure efficient processing, please include your name and order number with the returned product. Once we receive the item, we will issue a full refund of the original purchase amount.

8. Are your products suitable for all hair types?

Yes, our formulations are designed to cater to a wide range of hair types and textures, including curly, straight, wavy, and coily hair, providing nourishment for your specific needs.

9. Do you offer wholesale or bulk purchasing?

Yes, we offer wholesale and bulk purchasing options. For inquiries about pricing and ordering large quantities, please reach out to us directly at info@goldbannerbeauty.com.

10. Are your products cruelty-free, vegan, paraben-free, or sulfate-free?

Our products are proudly cruelty-free and never tested on animals. Our formulations are also free of harsh chemicals like sulfates and parabens. We do not currently guarantee that all products are 100% vegan.

11. What forms of payment do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and Shop Pay.

12. How long does it take to process a refund?

Once we receive and inspect your returned item (as per our return policy), your refund will be processed immediately. Please allow 7–10 business days for the amount to reflect in your original payment account, depending on your bank's processing time.

13. What should I do if my tracking shows delivered, but I haven't received my order?

If your tracking status shows 'Delivered' but the package is missing, please first check with neighbors and your local post office. If you still cannot locate the package after 48 hours, please contact us immediately at info@goldbannerbeauty.com for assistance.

14. Can I change or cancel my order after it has been placed?

To ensure quick processing, orders are immediately sent to our warehouse. Therefore, we cannot guarantee changes or cancellations once an order is confirmed. Please contact us within one hour of placing your order at info@goldbannerbeauty.com and we will do our best to accommodate your request.