Refund policy

Return & Refund Policy for Gold Banner Beauty Products

1. General Return Policy

At Gold Banner Beauty Products, we take immense pride in the quality and craftsmanship of our hair care formulations. Due to strict hygiene, health, and consumer safety standards regarding personal care items, all opened or used products are non-returnable and non-refundable.

Unopened, unused products in their original, sealed packaging may be returned within 30 days of the delivery date.

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2. US Orders

Unopened, unused products in their original, sealed packaging may be returned within 30 days of the delivery date. To initiate a return, contact us at support@goldbannerbeauty.com with your order number and reason for return. Once received and inspected, your refund (minus original shipping costs) will be processed within 5–7 business days.

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3. International & Overseas Orders

Final Sale on Opened Items: International personal care shipments cannot be returned once the safety seal or bottle cap has been opened or broken.

Return Shipping Costs: For standard returns (buyer preference or accidental order), the customer is responsible for all return shipping fees, international postage, customs duties, VAT, and brokerage fees. Original shipping fees are non-refundable.

Return Window: 30 days from the date of delivery.

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4. Damaged, Defective, or Incorrect Items (All Orders)

If your order arrives damaged, leaking, or defective, or if you received the wrong item, please contact us immediately. You do not need to ship damaged products back overseas.

• Reporting Window: Within 48 hours of delivery.
• Requirements: Submit clear photos or video proof of the damaged item and the shipping box/label to support@goldbannerbeauty.com.
• Resolution: Upon verification, we will issue a full refund to your original payment method or ship a free replacement at no additional cost.

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5. How to Initiate a Return (Unopened Items)

1. Contact info@goldbannerbeauty.com with your order number and reason for return.
2. Upon approval, send the unopened items in secure packaging to our returns center.
3. Once received and inspected, your refund (minus original shipping costs) will be processed within 5–7 business days.

  
  Gold Banner Beauty Products  
  Attn: Returns Dept  
  1507 E. 53rd Street Suite #824  
  Chicago, IL 60615

- Customers are responsible for return shipping and handling charges.
- Keep the tracking number until your return is confirmed by our office.
- Refunds will be processed to the original payment method within 1-2 weeks.
- Allow up to 2 billing cycles for the credit to appear on your statement.
- Only items purchased at www.goldbannerbeauty.com are eligible for return.

EXCHANGE POLICY:

- Exchanges for defective, damaged, or unused items can be requested within 30 days of purchase.
- Include the product you wish to exchange along with your receipt and exchange instructions.
- Customers are responsible for return shipping and handling charges.
- If there are any cost differences with the exchange, our customer service team will contact you for further details.
- Send the exchange to:

  Gold Banner Beauty Products  
  Attn: Returns Dept  
  1507 E. 53rd Street Suite #824  
  Chicago, IL 60615

DAMAGED PRODUCTS POLICY:

- Please contact customer service within 30 days for replacements of broken or damaged items.
- Reach us at info@goldbannerbeauty.com or call 1-773-256-0540 (M-F 9AM-5PM CST) for assistance.
- Items cannot be replaced after the 30-day period.

For any inquiries or clarifications, contact our customer service team via email at info@goldbannerbeauty.com or by phone at 1-773-256-0540 (M-F 9AM-5PM CST).

Note: Empty containers are not eligible for refund or exchange.